This policy and its terms and conditions describes how Khimji Ramdas LLC, Khimjiâ€™s Watches (herein after referred to as â€śKRâ€ť) through its Portal collects, processes and operates, when you contact us, use our services or interact with our platforms including its Portal through www.khimjiswatches.com or its related weblink/app and services (together the “Site”).
Customer satisfaction is khimjiswatches.comâ€™s top most priority. If you wish to return or exchange an Product , you could do so for all Product(s) purchased on our website within fifteen (15) Days of the date of purchase, all the Product (s), related accessories and/or tools and components along with the Original Packaging should be intact as received. (Terms and conditions of Consumer Protection Authority laws and any concern applicable laws of Sultanate of Oman will apply on return and exchange Policy).
To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an Product. Please send us a message via email on our contact email address listed on the website.
We would like to request you to check your Product (s) as soon as you receive in order to guarantee the best service from our end.
Each Brand has different warranty period. Standard manufacturerâ€™s warranty applies to each brand / product. We request customers to read the prescribed details mentioned in the site carefully before ordering.
If an Product received is not the same as per the ordered product or the Product is faulty, damaged or not in the accordance to the advertised specifications in the site or is missing any component or accessory, you have the right to return the Product and we will arrange for pick up at our cost.
While requesting a return, please ensure that you communicate with us on khimjiswatches.com within 03 days of receiving the product and include the original order number along with the delivery receipt/invoice copy.
For products that you return to us, you can either get Khimji’s Watches credit (which you can use to buy products later) or a credit / debit card refund based on the mode of payment earlier in your order. This process of refund can take up to 07 business days.
For any other questions pertaining to our products and services, please reach us via any communication method as mentioned in our Contact Us link.