Terms and Conditions

Terms and Conditions

This policy and its terms and conditions describes how Khimji Ramdas LLC, Khimji’s Watches (herein after referred to as “KR”) through its Portal collects, processes and operates, when you contact us, use our services or interact with our platforms including its Portal through www.khimjiswatches.com or its related weblink/ app and services (together the “Site”).

Return and Exchange Policy

Customer satisfaction is khimjiswatches.com’s top most priority. If you wish to return or exchange a Product, you could do so for all Product(s) purchased on our website within fifteen (15) Days of the date of purchase, all the Product (s), related accessories and/or tools and components along with the Original Packaging should be intact as received. (Terms and conditions of Consumer Protection Authority laws and any concern applicable laws of Sultanate of Oman will apply on return and exchange Policy).

To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning a Product. Please send us a message via email on our contact email address listed on the website.

We would like to request you to check your Product (s) as soon as you receive in order to guarantee the best service from our end.

Each Brand has different warranty period. Standard manufacturer’s warranty applies to each brand / product. We request customers to read the prescribed details mentioned in the site carefully before ordering.

If an Product received is not the same as per the ordered product or the Product is faulty, damaged or not in the accordance to the advertised specifications in the site or is missing any component or accessory, you have the right to return the Product and we will arrange for pick up at our cost.

While requesting a return, please ensure that you communicate with us on khimjiswatches.com within 03 days of receiving the product and include the original order number along with the delivery receipt/invoice copy.

For products that you return to us, you can either get Khimji’s Watches credit (which you can use to buy products later) or a credit / debit card refund based on the mode of payment earlier in your order. This process of refund can take up to 07 business days.

For any other questions pertaining to our products and services, please reach us via any communication method as mentioned in our Contact Us link.


This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.

The warranty does not apply where damage is caused by other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident, natural calamity or failure to follow operating instructions; (c) High voltage, short circuit, condenser block, no regular service or maintenance through company/authorized service centers, ACs installed without considering heat load/capacity required, remote control damage and damage of other plastic parts (d) exposure to liquid or infiltration of foreign particles; (e) servicing or modification of the Product other than our authorized service agents; (f) use of the Product with unsuitable power; (g) use of the Product with other accessories, attachments, product supplies, parts or devices that do not conform to manufacturer’s specifications; or (h) transit.

This warranty does not cover: (a) repair or replacement of any Product damaged during transit under customer’s possession or (b) any loss or consequential damage incurred while the Product is being repaired. Warranty is only valid for products sold & serviced by Khimji Ramdas LLC.

Good to know

Our guarantees and warranties start on the day of purchase. When making a claim you will need to produce the original purchase receipt which is required as proof of purchase. This guarantee applies for domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.

Term of Use

The KR Portal or its related websites and services (“Site”) can be used only by persons who can form legally binding contracts under applicable law of Oman. Persons who are incompetent to form a contract are not eligible to use the Site. If your age is below that of 18 years, your parents or legal guardians can transact on behalf of you if they are registered users/members. We reserve the right to terminate your registration and refuse to provide you with access to the Site if we discover that you are under the age of 18 years.

The Site cannot be accessed to persons whose registration has been suspended or terminated by us for any reason whatsoever. Those who choose to access this Site from outside the Sultanate Of Oman are responsible for compliance with its jurisdiction and applicable countries laws if and to the extent its local laws are applicable. We will deliver the products only within the areas mentioned in the Site and will not be liable for any claims relating to any products ordered from outside its jurisdiction.

Registration Process

The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

We assume no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified to us by contacting us immediately through the address provided below. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to us.

Limitation of Liability

In no event will KR and each of their respective directors, officers are liable for any direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, which arise out of or are in any way connected with the terms and conditions and its usage of services by you.

Governing law and Jurisdiction

The terms and conditions herein will be, governed by, construed and enforced in accordance with the laws of the Sultanate of Oman. The exclusive jurisdiction for any disputes or action arising out of or related herein shall be Muscat, Sultanate of Oman.

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, terms of useprivacy notice and cookies policy of www.rolex.com are sole applicable.